Versand
Shipping Policy
At Gleama Seoul, we want your order to reach you quickly and safely. Below is everything you need to know about how we ship.
1. General Shipping Information
All orders ship from our warehouse in Baytown, Texas, USA. We currently ship to the following destinations:
- the United States
- Canada
- Mexico
- the United Kingdom
- Ireland
- Europe, including all European Union member states
- Australia
- New Zealand
If your country doesn't appear at checkout, please contact us at info@gleamaseoul.com.
2. Processing Time
Orders are processed within 1–3 business days (Monday to Friday), excluding weekends and holidays. Orders placed on a weekend or holiday are processed starting the next business day.
During peak seasons or promotional events, processing may take slightly longer. If your order is delayed, we'll let you know by email.
3. Shipping Rates
- Standard shipping: $4.99 to $9.99 USD, depending on your destination and the weight of your order. Your exact shipping cost is always shown at checkout before you pay.
- Optional insured shipping: $6.99 USD, selected at checkout.
4. Estimated Delivery Times
Delivery estimates are the same for every destination we ship to:
- Processing time: 1–3 business days
- Transit time: 5–8 business days
- Total estimated delivery time: 6–11 business days
Delivery times are estimates. They may be affected by carrier delays, customs clearance, extreme weather or other events outside our control.
5. Order Tracking
Once your order ships, you'll receive an email with your tracking number and link. Please allow 24–48 hours for tracking information to update.
6. Customs, Duties and Taxes
International orders may be subject to import duties, taxes or customs fees charged by the destination country. Unless these charges are shown as included in your order total at checkout, they are the customer's responsibility and are collected by the carrier or customs authority on delivery.
7. Shipping Restrictions
We do not ship to PO Boxes, military addresses (APO/FPO/DPO) or freight forwarders. Some items may be subject to shipping restrictions due to local regulations or carrier rules.
8. Failed Delivery or Returned Packages
Orders may be returned to us after failed delivery attempts, because of incorrect address information, or when a package goes unclaimed. If this happens, we'll contact you to arrange a new shipment, which may incur additional shipping costs. Please double-check your shipping address before placing your order.
9. Lost, Stolen or Damaged Packages
If your order arrives damaged, or if you receive the wrong item, please contact us at info@gleamaseoul.com right away with your order number and a photo. We'll make it right as described in our Return & Refund Policy.
If your package is lost in transit, please contact us. We'll open an investigation with the carrier and work toward a solution as quickly as possible.
You can add optional insured shipping at checkout for $6.99 USD. It covers packages that are lost or stolen after being marked as delivered. With insured shipping, we'll send a replacement or issue a full refund for a covered claim. Without it, we're unable to refund or replace packages that tracking confirms were delivered to the address provided. We will still help you file a claim with the carrier.
10. Changes to This Policy
We may update this Shipping Policy from time to time. The latest version will always be available on this page.
Last updated: September 25, 2026
11. Contact Information
Store name: Gleama Seoul
Company name: Zuprice
Business address: 2 Aberfoyle Crescent, Etobicoke, Ontario, Canada
Warehouse address: 1203 Thompson Park Dr, Baytown, TX 77521, USA
Email: info@gleamaseoul.com
Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time)
We aim to respond to all inquiries within 24 hours.
Since you ship to the EU and the UK, add this section to your Return & Refund Policy, right after "Exchanges":
EU and UK 14-Day Cancellation Right
Notwithstanding the above, if your order is shipped to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification. As with all returns, your item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase. Because we already offer 30-day returns, this right is fully covered by our standard return window.